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What Does Overstock.com sell?
Overstock.com sells a large variety of products including: Home Decor, furniture, bed and bath linens and accessories, clothing, shoes, Jewelry, Watches, Health & Beauty Products, Electronics, International Products, sporting goods, outdoor products, books, music, movies, video games, luggage, craft items, sewing items, baby items, toys, Office furniture & supplies, pet supplies, hobby items, gift items, flowers, emergency preparedness products, and As Seen On TV products as well as items from Main Street Revolution which include many items including gourmet foods.
What Are Overstock.com's Return Policies?
You usually get a full refund on most new and unopened items within 30 days of the delivery. Items must be returned new and unused and all materials must be included when you return the item. The items must be in their processing facility by 45 days of when you received your item. Opened or used items may still receive a refund after inspection, but a partial refund rather than a full refund will be given based on time elapsed. Items returned after 30 days are subject to partial refunds as well determining the amount by item condition and time elapsed.
If a product is returned due to an error or defect, a full refund including shipping and handling will be given. There are certain exceptions to the normal return to policy on certain items, for more information on specific item returns and for instructions on how to return items you can go here: https://help.overstock.com/app/answers/detail/a_id/1
What Are Overstock.com's Shipping Policies and Costs?
Overstock charges $2.95 to ship most items within the contiguous United States (excluding Hawaii and Alaska). Most items ship within in 1 to 3 business days and usually arrive within 5 to 10 business days. Some items such as oversized items, art work, and media items may take a bit longer. For a shipping exceptions list you can go here: https://help.overstock.com/app/answers/detail/a_id/7
Overstock uses a variety of shipping carriers depending on what items are being delivered; the choice of shipping carrier is up to the discretion of Overstock and not the customer.
Expedited shipping is available on many items. You can see if an item has an option for expedited shipping when you checkout. At checkout you will see all of your options including the length of time and the cost for each option.
What About Alaska, Hawaii?
Overstock.com does ship to Alaska and Hawaii but is unable to larger items, usually over 150 lbs. Estimated delivery date is 7 to 10 business days. Shipping price depends on location and size and weight of items.
What About APO/FPO/DPO?
Items are usually delivered between 5 to 10 business days to these locations. Expedited shipping is not available to these locations.
What Other Countries Does Overstock Ship to Outside of the US?
Overstock ships to countries such as Africa, Canada, most areas in South America, Asia, Europe, and some areas of the Middle East. For a complete listing of countries and more information on international shipping policies you can click here: https://help.overstock.com/app/answers/detail/a_id/1505/#1
Does Overstock.com Offer Warranties?
Most of the products Overstock sells come with manufacturer warranties. Additional warranties can be purchased on many products such as electronics.
How Can I Reach Customer Service If I Have a Problem?
Overstock.com has three convenient ways to contact customer service. You can choose to chat with a customer service agent right on line. Typically this takes about 15 seconds to get connected, this is a very convenient, easy, and fast way to get help. You can also email Overstock but you may have to wait up to 24 hours to get a response. You can also call Overstock at 1-800-843-2446 between the hours of 8:00 AM and 1:00 AM EST on weekdays and between 9:00 AM and 10:00 PM EST on weekends.
Does Overstock.com Offer Any Discounts or Coupons?
Overstock.com has a program called Club O Rewards. When you join Club O Rewards you will get 5% back on all your purchases you will also get most purchases with the exception of media items shipped for free excluding Alaska and Hawaii. The program is not available for international customers. Club O Rewards members also get informed when there are special promotions. The program costs $19.95 per year.